FAQ

1.How long are shipping times?

 

Alternatively, visit our page and paste your tracking number into the box provided.

    If you just received a shipment notification please allow 1 to 3 working days for the tracking information to update.

    When will I get my order?

    We proudly offer FREE worldwide shipping via ePacket! Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible!

    Once your order is dispatched, depending on your country or region, estimated delivery time is between 10 to 30 business days. Please consider any holidays that might impact delivery times.

    We may split your order into multiple shipments. If this occurs, you’ll be notified and receive a tracking number for each shipment.

     

    2.What's your return policy? 

    We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes.

     

    3.Can I cancel my order?

    Cancelations are possible if you do not receive your package within the timeframe specified for each individual product.

     

    4. What happens if I receive the wrong item?

    If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a new one. 

     

    5. Do you offer exchanges?

    We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.